Return and exchange policy
RETURN & REFUND
Our priority lies in the satisfaction of our customers and the love for artisanal products.
You have a 14-day withdrawal period after delivery to request a return of the products. You will then be refunded the full amount of your purchase including delivery costs.
Return costs are borne by the customer unless the received products are incorrect or damaged.
You will need to submit the following withdrawal form to contact@digiartcreations.com. (Download the form)
You can return the package with a tracking number. After Tribaliste.com receives the package, a confirmation email will be sent to notify you of the successful processing of your refund.
You will receive the refund within a maximum period of 7 days.
For any further information, please do not hesitate to contact us at the following address: contact@digiartcreations.com, or consult our Terms and Conditions.
Note: All our rugs are handmade artisanal products that may have slight imperfections characteristic of work on a traditional loom. These small irregularities, which make them unique pieces, attest to the authenticity and originality of our products.